What to Expect as a Patient at OSR
It is important to us that you know the basics of “What To Expect” as you begin your physical therapy treatment with us here at OSR. First, learn about who we are, our clinic environment, and how we approach our physical therapy treatments. See what to expect at your first appointment, and how you can prepare. Visit our FAQs for more information!
What does OSR stand for?
Our physical therapists specialize in outpatient physical therapy, primarily for Orthopedic and Sports and Rehabilitation concerns, hence the foundation of our name, “OSR”. The truth of it is that our physical therapists successfully treat a wide range of pain concerns, not all of which are related to sports or to surgery. Our doctors evaluate and treat pain related to movement, no matter the cause or the area of the body. Because of this, many patients come to see us directly, often prior to seeing a primary care or orthopedic physician.
Open Clinic Environment
We provide the majority of your treatment in an open clinic space designed to provide you with efficient and effective treatment at each visit. You will see other patients in the same clinic space receiving similar care.
Patient Commitment to Success
Success in physical therapy is further enabled by your commitment to keeping scheduled appointments as prescribed by your physical therapist in your treatment plan, diligently following your home exercise program and keeping open communication with your physical therapist about your questions or concerns along the way.
Clinic Team
Your care is guided by your physical therapist, who relies on a team of Physical Therapist Assistants (PTAs) and PT Technicians (Techs) to supplement your care in the clinic.
Home Exercises
In addition to the hands-on and therapeutic exercise treatment you receive in the clinic, you will be prescribed an exercise and stretching regimen to complete at home as part of your treatment plan.
Our Commitment to Patients First
We are committed to providing you with excellent service at every point of contact and measurable progress in each therapy session as we work to deliver a uniquely personalized and truly exceptional patient experience.
Preparing For Your First Physical Therapy Visit at OSR
For your first physical therapy visit, please arrive 15-20 minutes early. You’ll want to come prepared with proper forms, attire, etc. Here are a few things to keep in mind.
Attire & Duration:
- Dress comfortably with treatment region accessible. For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.
- The initial appointment will last approximately 1 hour. Your therapist will discuss any initial concerns or questions you may have, and get discuss your previous history of PT, if any.
What to Bring
- Prescription or referral for physical therapy (if you have one). In case of an automobile accident or worker’s compensation claim, bring any case manager or insurance adjuster contacts information & claim numbers.
- Insurance card(s) which we make a copy of
- Any diagnostic reports including X-ray/MRI reports (if you have them)
- Photo ID (your driver’s license is the most common form)
Understanding Financial Responsibility
The value of each dollar you spend on physical therapy care is extremely high when compared to other forms of treatment. Physical therapy costs are lower and yield permanent, life-changing results. Depending on your specific health insurance plan, it is likely that some amount of out of pocket cost may be a reality for you, as it is for most patients. The financial obligations you must consider during your course of treatment at OSR are important to understand. Our administrative team will help to clarify your financial obligations so that you can focus on completing your treatment plan and getting the results you need. Here are a few key steps we take to assist you with understanding your financial responsibilities while a patient at OSR:
- Detailed Insurance Benefits Explanation – As a courtesy to you, we research your specific insurance benefits as they relate to physical therapy. We provide a written explanation of your benefits to you, as quoted to us by a representative at your insurance carrier. We ask that you verify your specific benefits with your insurance carrier, as it is your responsibility to pay for your portion of the bill based on how the insurance carrier responds to our billing, not based on the benefits verification information we provide to you.
- Deductibles – If your insurance plan applies the charges for physical therapy care directly to your plan deductible, we will ask you to pay a set Deductible Pre-Payment charge at each visit We ask this in lieu of estimating and charging for all visit charges up front The remaining amount due on your account, as directed by your insurance carrier, is indicated as a charge on your patient statement.
- Understanding Deductible Pre-Payments – When we collect deductible pre-payments, we apply these payments to your entire account balance subject to deductible, as we receive them from you, and not specifically to the single date of service on which you may have paid. When we receive billing responses from your insurance carrier (within 2 – 3 weeks from the day of your appointment), your account is updated to reflect the total amount you have paid and the total amount remaining due to meet your deductible obligation.
- Accumulated Balance Payment Requests in the Clinic – In order to help keep your account balance current, we may notify you upon appointment check-in when/if you have accumulated statement charges on your patient account. We may present you with a statement of charges due and ask you to make a payment. As physical therapy visits happen multiple times in a short period of time, account balances can grow quickly. We make an effort to notify you of your balance and collect more frequently than our monthly patient statement cycle. Many of our patients agree that this helps to mitigate large balances which can be more difficult to pay off upon receiving your monthly statement.
- Payment Expected At Time of Service – In order to avoid disrupting your plan g.f care and to keep your patient account up to date, we ask that you pay your copay, deductible pre-payment, accumulated statement charges or patient fees at the time of service, typically when you check in for your appointment.
- Patient Payment Plans – If you are facing a large account balance or you have a large deductible that must be met and you are in need of assistance, please let us know so that we can help! Your Receptionist can discuss payment plan or alternative payment arrangement options with you and connect you to our patient finance team. We will work with your budget and we’re here to help!